Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can't find my BB contract end date. I thought it was under Shop but can't see it. Anyone know where I can find it? Otherwise I will have to trudge to the shop and ask them. I know my contract is up soon and desperate to get a cheaper deal. Fed up! Fe...
On moving to my current address 3 years ago i joined EE broadband, due to an inactive line to the property EE had to arrange for a new line to be installed. The address is slightly incorrect on the Database when doing a search with any broadband prov...
B.T broadband
Hello there,my current speeds in smart hub settings are:Downstream sync speed: 39.999 MbpsUpstream sync speed: 9.999 MbpsUpload works perfectly each time I test, however download speeds never exceed 35.6Mbps, that's via Ethernet cable with no other ...
Hey all.Im recieving poor service at the moment, i have a sogea connection. I dont expect 100% like i may have in the past when i hosted my own services (Minecraft servers and peer to peer gaming) but i dont really expect multiple disconnect a day. O...
After a phone call from EE yesterday I decided to change my deal with plusnet to EE. I was told that despite still bring under the contract period that there was no penalty payment changing between the 2 as they are all under the bt umbrella. Later I...
Can anyone help me change my wireless passcode
Hi folks, I just had 500mb fibre installed a few days back and using the standard smart hub from EE, I was trying to perform a speed test in the EE Home app after I had setup my few devices , TV, Xbox, 2 iphoes and firestick. The speed test beings bu...
Just had the email about the price increase and it’s out of budget for the terrible speeds we get. does anyone know if we still have to pay an early termination fee if we don’t agree to the price change?
Hi All. I currently have FTTP with EE which came with a white EE Smart Router. My wife doesn't like the white colour at all. Therefore is it possible to change this and use a black EE Smart Hub instead and if so are there any downsides?
