Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi when playing online games, the EE service keeps kicking me off the internet. Is there anything I can do? The 5ghz and 2.5ghz are already separate. I have my Xbox wired by ethernet cable to the router but keeps connecting and disconnecting randomly...
Hi,I recently signed up to Full Fibre, and after having my engineer appointment yesterday the service is now active but I'm still waiting on delivery of the equipment. The online tracker claims that it was despatched to Royal Mail on the 6th Sept but...
Not to sound like a wimp. But it's 03.00 in the morning, I'm working as I work night shifts from home, and watching Youtube documentaries about HP Lovecraft and Stephen King, as I also write horror novels (happy to share the links to anyone intereste...
I am having constant problems with my broadband dropping out over the past week. The solid aqua on the front turns to a flashing yellow and all connection is lost. It then reconnects after around 5 minutes. Is this common issue or is there anything I...
I mistakenly remove access to my EE app and all the number and device disappeared
I have been sent information today to say I have missed my appointment this is not correct as it is booked for 26 September
I have struggled with MY EE account app since switching mobile to EE but after several calls to customer service I’m now sorted Next step is to add my broadband account to MY EE - every time I enter the required details I’m told that my personal det...
Last Wednesday have Appointment enger i am all day home wait wait wait enginer not coming. Yesterday i am call costumer sevice 6 times after new Appointment next 20 days horribill company. I am thinking cancelled my contcract.
Hi!Back at the end of July we paid EE a heft £513.61 early termination fee due to selling our house 6 months after signing into a 24 month deal.We couldn't process a home move straight away as there's been a 2 month period between us selling and us b...
please help me to connect my home internet, when i do it through the site i press check phone, everything freezes and does not move on what to do, how to apply for home broadband
