Internet keeps disconnecting

[lez632]

Getting rather fed up with EE broadband now. They take the money but do not provide the service. RIP OFF!

I have been with EE for a number of years now with no problems but since switching to fibre it's 1 thing after another.  I'v had several engineers out, several routers & made so many complaints regarding router resetting itself. this can be up to 4 times a day, not every day as far as i'm aware but it's so annoying when you are doing something on the internet or watching catch up on tv. The money i pay for internet each month there should be NO interruptions. 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.