cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Helium Bobcat Miner

RichieRichie
Explorer

Hello,

We recently moved to EE for broadband and i have had a bobcat helium miner for around 2 years working on the old talk talk network. When we installed the new router and started with EE, the miner continued to work for around 2 weeks. We then had an engineer out to increase the speeds who made a few adjustments at the box. Since then, the bobcat helium miner hasnt worked. I have been told by support it could be a limitation by EE. Please can anyone advise? I have tried a DMZ but this didnt work, also no ports need to be forwarded anymore but i did try the original ports that were required. Do EE allow helium miners to operate? Thanks in advance.

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@RichieRichie  how is it connected to the router is that via ethernet cable or via Wi-Fi? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
RichieRichie
Explorer

Hi Chris its via Ethernet, well a TP Link plug which was in use prior to the move to EE. I tried wifi but no luck with that

@RichieRichie  have you reset the TP Link, or tried a direct ethernet connection?