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Broadband

Lisburngirl
Contributor
Contributor

‎19-07-2023 06:55 PM

I've not had broadband at home for over 24 hours. They were sending an engineer out tomorrow but I had to cancel, the number they gave me to call back (automated text) was for Plusnet! How do I now rearrange an engineer to come out, can anyone help. I've sent text but after a couple of texts I've not heard anything.

Thanks in advance 

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5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎19-07-2023 07:35 PM

@Lisburngirl  Who’s your BB with?  If it’s PlusNet you need to call them.  This forum is for EE customers not PlusNet customers these are two different companies.  

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Lisburngirl
Contributor
Contributor

‎19-07-2023 07:38 PM

I'm with EE and EE sent me an automated text to book an engineer. When I called the number it was Plusnet

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Mustrum
Ace Contributor
Ace Contributor

‎19-07-2023 07:43 PM

@Lisburngirl   best to give the a call.

 

From your previous problem post:

 

@Lisburngirl   there are lots of steps in the following Help page:

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/how-can-i-fix-my-home-broadband... 

Also options here to report a fault https://ee.co.uk/contact-ee/technical-support/broadband-landline 

Or just ring 0800 079 8586 option 3.

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Lisburngirl
Contributor
Contributor
In response to Mustrum

‎19-07-2023 07:44 PM

Thanks

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XRaySpeX
Grand Master
Grand Master

‎19-07-2023 07:49 PM

Welcome to EE's Home Broadband Forum.

What lights are showing on the router?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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