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Peter9464
Visitor

‎21-07-2023 09:25 AM

Hello,

I have recently moved house and decided to move broadband supplier to yourselves. The rooter arrived last night and I followed the instructions for setting it up however we do not have 4g in the house so I think this may be causing difficulties in setting it up and would really appreciate some help so i can get this up and running.

 

Many Thanks,

Peter

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎21-07-2023 10:25 AM

Which router is it? What's its name on the label or box?

What type of BB did you have before?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mustrum
EE Community Star
EE Community Star

‎21-07-2023 10:28 AM

@Peter9464   Have you opted for mobile broadband or via a landline?

For sure if mobile and there is no coverage then broadband will be difficult.

Have you checked the coverage checker, at the top of the page?

0 Helpful