Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need my broadband contract start date - it is not in the section mentioned above, not in any of the available sections.
How do I discover my contract end date? The contract summary says I have a 24 month contract but doesn't give a start or end date.
Hi please can I cancel my broadband asap,, I moved out in February 2023, I did cancel by telephone but it has continued. my account number is ******i have paid the outstanding amount.I hope this will be the last of the broadband service which hasn’t ...
IPSWICH IP3 - Had several outages in the last 24hrs. Some sessions lasting no more than 10 mins, the odd one 45 mins. Windows network reset, router reset, checked for viruses, even went VPN for a while to see if my IP was beeing targeted. Any known p...
Why can I not see my EE broadband plan and transactional fees when I log into my EE account? I can only see plans and fees associated with my mobile contract - not with my broadband.Thanks,Dave
EE have so many of the same complaints yet put blinkers on when you’re trying to help. Why can’t you see your contract and bills on broadband. How can they expect you to keep paying for something that doesn’t work. Say you didn’t cancel when you know...
Hi Everyone,On the 16th May 2023 I enquired about moving from my 'Fibre Broadband with Landline' package to the new FTTP service as my street is now connected up.As I wanted to keep my landline I was told EE couldn't offer me FTTP and a landline serv...
I wanted to change our Direct Debit dates to the 1st of the month, so I looked up how to do it and it said: "To change your Direct Debit date:Have your new bank account number and sort code to hand.Open the EE app or log in at ee.co.ukChoose Bills & ...
Why has Internet been cut off a week before my bill date and only been with btwifi less than a month
I can't call 150 as phone says not registered on network despite being connected to my WiFi. I would like to know when my contract ends as I'm concerned about spiralling costs with EE. Thanks
