Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My landline is dead and nowhere at EE can I get any help. It seems they have closed the whole company down this evening
Hi, can someone help with this, please? My partner and I currently live apart but plan to move in together soon. We both have broadband from EE in our separate homes. We're looking for a new home so will both move out of our current addresses. I'm 12...
I have had EE broadband for some time now and run Norton on my devices. I am now getting messages from Norton telling me the wi-if network is suspicious and recommending leaving it now. does anyone know why this is happening and what I should do?
Hello, I am on a phone contract with you and o want to add Home broadband to it
Hi, We have received our broadband equipment ahead of our activation on Tuesday. The order was done through BT. We were expecting a BT Smart Hub 2 router but got an EE SH20A (2023) unit. I'm told they are much the same operationally.The EE Smart Hub...
I have agreed a contract for television and broadband with ee bt but I don't it now
I upgraded to Fibre and as EE and BT are joining I am now with BT. The process of upgrading was horrendous and I was pulled from Pillar to post and eventually after a month of EE not doing their job properly I was upgraded and am now paying BT monthl...
Hello , we bought a new house and i was wondering if we can move the internet to the new home, but use the internet at the old house for one more month ( paying one extra month?) thank you
Hi all, just wondering if I can connect to BT wifi with my EE fibre account? Especially as it's being rebranded to EEThanks
