Try move to new EE from bt

[UkzVortex]

I am trying to move EE and keep my BT  landline number but keep getting this message can anyone from BT OR EE help me 

[Mustrum]

@UkzVortex  since the 5th of September there has been a stop sell on all of the old Land Line services, so unless you are already on a Digital Voice service you will not easily be able to move suppliers.

What offers do you have when you look on your myBT?

[UkzVortex]

I have a digital voice and want to move to EE and yes you can move ISP easily with Digital Voice 

[Mustrum]

@UkzVortex  Not sure what else I can say.  What services do EE have in your area when you enter your address in the Broadband Deals page? https://ee.co.uk/broadband 

No one on here has account access so you may be better giving the Broadband Care Team a call.

EE do not have Digital Voice Services in every area, that may be the issue.

[UkzVortex]

Is anyone on here who with BT tried to move the New EE but kept there digital voice number from BT to move new EE? But new EE say they can’t place an order for an unknown reason.

[Katie_B]

Hello @UkzVortex.

Welcome to the community. 

You can transfer your number from BT to new EE. 

Could you please confirm if you are trying to do this online and if so what error you are seeing?

Katie

[UkzVortex]

Is anyone on here who with BT tried to move the New EE but kept their digital voice number from BT to move new EE? But new EE say they can’t place an order for an unknown reason.- By phone 

[UkzVortex]

Is anyone on here who with BT tried to move the New EE but kept their digital voice number from BT to move new EE? But new EE say they can’t place an order for an unknown reason. BT Executive Complaints say ("they can't place order and they wait for the Dev team to fix issue") and  is order on the website get this error 

[Storm500]

From information on the BT community if you currently have BT broadband/landline/mobiles and want to move them to EE you can arrange it by phoning BT customer services and they will range the move. If you have BT TV then you can’t move to EE as EE TV doesn’t yet exist.

[UkzVortex]

T tried to move the New EE but kept their digital voice number from BT to move new EE? But new EE say they can’t place an order for an unknown reason. BT Executive Complaints say ("they can't place order and they wait for the Dev team to fix issue") and  is order on the website get this error  I and I have phone them and tell me cant place but only have BT broadband/landline