Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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EE Hub firmware versions

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.   Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...

James_B by EE Community Manager
  • 2146 Views
  • 0 replies
  • 6 Helpful

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 4458 Views
  • 25 replies
  • 19 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 7584 Views
  • 33 replies
  • 23 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 48497 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 94983 Views
  • 11 replies
  • 12 Helpful

Resolved! Help

I can't call 150 as phone says not registered on network despite being connected to my WiFi. I would like to know when my contract ends as I'm concerned about spiralling costs with EE. Thanks 

Andy7135 by Visitor
  • 521 Views
  • 1 replies
  • 1 Helpful

Resolved! Update

Hi, I wanted to update my broadband and landline contact 

Anwarul by Visitor
  • 831 Views
  • 5 replies
  • 0 Helpful

Can’t dial out on landline but can receive calls

Hello allIm having issues dialling out from my land line. I can receive calls and there is a dial tone.  This issue only occurs when my land line is plugged in to my dsl adaptor. I’ve bought a new on and this has made no difference. any advise ??

Resolved! Disabling Wi-Fi on EE Broadband router

Looking into getting EE Broadband and was wondering if it's possible to disable Wi-Fi on the router to allow a Netgear Nighthawk with WiFi 6 take care of all Wi-Fi on my behalf (in essence, it'd just become an AP).  Would like the EE take on all DHCP...

mbdrake76 by Established Contributor
  • 2083 Views
  • 1 replies
  • 1 Helpful

Resolved! BT

Does anyone know if EE customers get a discount with BT for taking on TV and broadband?? 

Netflix issues

Hi all,I currently am having issues with netflix keep going blurry on my TV, sometimes not loading and generally being useless. I use a draytek vigor 130 modem with an orbi mesh system and it only appears to be netflix on my Samsung smart TV that has...

I can't find my broadband bill

我找不到我的宽带账单,这使得我的套餐无法更改,我在购买宽带时已经绑定了我的电子邮件地址,但我在我的应用程序中看不到有关我的个人宽带的任何信息,当我离线询问时,我无法让任何人帮助我,我认为这会带来非常糟糕的体验!