Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My broadband has been down for 3 days and can’t seem to get an answer from anyone? Any help would be appreciated?
I have been trying to look and Broadband packages and how they stack up with adding a phone plan to them but there appears to be a fault with the page when i enter my mobile number (im on EE PAYG) on the Offers and Extras Page the verify button free...
We have had no Internet connection all day today, 19th June. Is there a problem? Everything worked fine yesterday.
Hi!I’ve been trying to find a way of passing on my thanks for a job, seemingly well done, after nearly 8 years. I’ve not been with EE for all that time, but both BT and Plusnet both failed to fix the issue on number occasions over this time.My landl...
Only had EE installed for a day, and the service went off yesterday and has not come back. Phoned EE, who said there was a network issue? Got an engineers appointment for tomorrow am. Don't really understand why (if it's a network issue). Red LOS LED...
Any suggestions on how to stop the router from flashing yellow? It’s been doing it all day… Tried switching off, unplugging etc
Hi. I am trying to get a text code from Microsoft as I am locked out of my account and the only recovery number they have is my EE landline. They say they have sent the code numerous times but nothing ever comes through. If I send a text to the landl...
