Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have facing an internet problem since 3rd December 2023. The internet can only be accessed in the kitchen and it is so unconvenienced to me. There are times where, it cannot be accessed at all - sometimes I will do work from home. I have no probl...
Cannot ring out.
Hi,Recently we have been pushed by BT to switch out their router for the EE smart hub. After doing so we are not able to connect our nest cameras (1st gen) back to the wifi and hoping someone here has also experienced similar issues. Things we have ...
Hi, I have bought 2 digital home phones to work with the new EE hub. I have registered them with the hub and they show up in the HUB control centre as within reach. However both phones say no service on your line. If you scroll down the message it sa...
Hi - I have just moved over to EE from BT on the Fiber 67 plan. If you look at what's included in the package then the EE Smart Hub is listed, however EE have made me keep my BT Smart Hub. Any reason why this is the case?Thanks
Is there a problem with landline in quintrell downs? My phone says check the line and there's no noise when you pick the handset up.
Does anyone have any tips on how I can improve the Wi-Fi signal from the EE router to other areas in the house. I currently have a smart tv in the kitchen but due to the poor signal I am unable to use anything other than freeserve. I have looked on t...
I have both the newer white modem, and the model before. both seem to behave similar. Ideally i want to get the white one working properly.Firstly my broadband works fine, but when I have had an outage I've tried to use my 5g mobile with an RJ45 adap...
Please can you tell me what my landline number is. Kind regards Paul
Does anyone know if the new Smart Hub Plus is available for existing customers? I read an article which said new customers are being supplied with the new routers. As a FTTP customer on 900mb my current Smart Hub cannot deliver the full 110 mb upload...
