Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
No, I have broadband with you, but I got a message through to say the payment card had expired
I received my router today but can't activate it?
WiFi keeps crashing
I've not had broadband at home for over 24 hours. They were sending an engineer out tomorrow but I had to cancel, the number they gave me to call back (automated text) was for Plusnet! How do I now rearrange an engineer to come out, can anyone help. ...
I have no broadband connection. I have a solid red light on the hub.
I’m having trouble adding a Broadband subscription onto my plan. Every time I hit verify number I cant go any farther than the verification. How do I fix this?
Hi, Our broadband was working well then the router started flashing aqua. We’ve turned it off 3 times and allowed it to restart each time but after starting off green, it returns to flashing aqua with no broadband. All cables are connected and have b...
My old tariff was up for renewal in October 2022, went into store and was told that I could get the new full fibre package to my house, got my date for connection and thought that was easy… WAS I WRONG OR WHAT! 9 months on 4 orders later and I’m stil...
I have just upgraded my EE Standard Broadband to Full Fibre Max 100, first few days everything great but then it started saying "Connected but without Internet connection" only when using my devices upstairs (phones tablets smart tv) downstairs every...
I cannot log in to my email account as the password has been changed without my knowledge. I cannot reset it either I think the problem arose from some fraudulent activity on my credit card. My email is with BT and my provider is EE. would appreciate...
