Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Overcharged

Dug24
Visitor

‎08-01-2024 10:51 AM

Hi just got new broadband deal and hub. Was told it was £31.99 with free hub. Got charged £31.99 plus set up £31.99. I was told this was free as all I did was unplug the old hub and plugged the new one in. Can anyone enlightened me please. Thanks 

 

0 Helpful
1 REPLY 1
Paddy-B
EE Community Support Team

‎09-01-2024 08:11 AM

Hi @Dug24,

Thank you for posting. I'm sorry if you were told there wouldn't be a connection charge when you signed up for your new deal. If you send me your details, I'll make sure that the charges are correct.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy

0 Helpful
Related Content