Overcharged

[Dug24]

Hi just got new broadband deal and hub. Was told it was £31.99 with free hub. Got charged £31.99 plus set up £31.99. I was told this was free as all I did was unplug the old hub and plugged the new one in. Can anyone enlightened me please. Thanks 

[Paddy-B]

Hi @Dug24,

Thank you for posting. I'm sorry if you were told there wouldn't be a connection charge when you signed up for your new deal. If you send me your details, I'll make sure that the charges are correct.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy