Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve spent a while on my EE app, looking to find out how much I am paying for my broadband, without success. I used to get broadband via EE. Do I still do? How much is it costing me, per month?
New fibre broadband installed this week:OpenReach were great. Good notice provided and staff were on time and professional. Two things to note:You need TWO separate available plug sockets within reach of the router. I think EE should include this i...
Hi, my appointment for home Wi Fi is for today, could you please tell me nearly what time tour colleges will be here [Mod edit: Please do not post personal information on the public board. Thanks!]
Hi EE people,I'm posting on behalf of a small learning disability charity in Beeston, Nottinghamshire (NG9 2LF). They need Internet connectivity and are struggling to get a broadband phoneline installed, due to some issues with the building they oper...
I have agreed a deal with EE to change to fibre broad band and today I received the EE Smart Router that will enable that to happen. I am currently using an EE Bright Box router and have made a copy of all the IP and MAC addresses that currently have...
Virgin media broadband is down. Any idea why?
I'm on a wired connection and work from home on a PC.Yesterday and today download speeds have dropped to a pretty constant 13 megabits per second.No changes to my system.I'm in Leicester.Anyone else experiencing similar ? Thanks, Gary.
How do I take to EE about compensation I waited 10 days for Wi-Fi to be turned on and they said I would get some money on my account to pay my first months bill
