Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 2760 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47364 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 92545 Views
  • 11 replies
  • 12 Helpful

Google Nest WiFi

Hello. Is there a consensus for how best to use Google Nest WiFi (or other third party mesh systems) with the EE router that comes with gigabit full fibre? Is it possible to plug the Google Nest router directly into the openreach ONT? Thanks!      

fuzzyJJ by Contributor
  • 4618 Views
  • 13 replies
  • 11 Helpful

EE Smart Hub guest network

I have the EE Smart hub with 2 discs or wireless repeaters.  I want to use one of these in an area of the house I use for Airbnb guests.  Can I set up a separate wireless SSID (network name) so the guests are not on my network?

zzl4s8 by Explorer
  • 2429 Views
  • 5 replies
  • 2 Helpful

Resolved! Change calling package on new fibre+landline order?

Hi all,My mum ordered EE fibre and landline in an EE store - previously had BT landline, Plusnet broadband and EE mobile - the shop was helpful and got the order raised which is due to happen middle of Jan. My mum since noticed the landline calling p...

insert_name by Established Contributor
  • 681 Views
  • 3 replies
  • 2 Helpful

Full fibre not working

My internet isn’t working the LAN light on the Openreach box isn’t in and I’ve tried resetting it and unplugged and making sure everything is in correct but still nothing 

Tjgriff79 by Investigator
  • 4099 Views
  • 18 replies
  • 0 Helpful

Broadband speeds

Just transferred from Sky to ee as the speeds were shockingly bad at £40 per month and so far 2 weeks in not finding speeds much better possibly worse the. Sky! Any ideas?  Thanks 

Resolved! Broadband

From when you order broadband when do you hear back from them a love date or when it will be delivered?