Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1756 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47065 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91809 Views
  • 11 replies
  • 12 Helpful

WiFi signal

We just had broadband fitted today, connected all devices everything is working fine apart from one of the bedrooms upstairs. The connection is bad, it’s only an average 3 bed terraced house so surly don’t need a wifi booster?? Devices in the room ar...

Cjs27 by Visitor
  • 371 Views
  • 1 replies
  • 0 Helpful

No broadband line

My property has been undergoing major building works since August last year. I haven’t had any phone line or broadband line to the property however I am still paying for broadband. I need to arrange for a new line to be installed and to see whether I...

Rae999 by Visitor
  • 337 Views
  • 1 replies
  • 0 Helpful

Broadband is down and EE support line is closed

So, my broadband went down over 20 minutes ago (22:55 according to router logs), I have tried to contact EE but all the contacts I found were already closed for the day.Is there any other contacts besides the 150 and texting 60071?

Itaghai by Valued Contributor
  • 514 Views
  • 6 replies
  • 0 Helpful

Resolved! Brand new to EE, happily leaving BT;

BT have sent me a list of all the things I will loose by leaving them. This includes loosing cloud storage. Can  anyone help me with what I should do? I am really keen to move away from BT but worried I might loose documents a photos stored in cloud....

jendiva by Visitor
  • 717 Views
  • 1 replies
  • 1 Helpful

Without broadband for a week

Without broadband for a week. Poor since may, at least 12 engineers, being fobbed off going in circles around the system. Now nothing, have had 5 more appointments booked the cancelled by open reach (apparently) without letting me know! What on earth...

JCress by Explorer
  • 458 Views
  • 3 replies
  • 0 Helpful