Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi can I get cheaper broadband as I am on benefits
Hi everyone. I am having an issue with my Eve Outdoor Cam (EOC), a HomeKit enabled security camera that connects to my EE router via Wi-Fi. The (EOC) periodically switches into 'idle' mode, which means, effectively, it stops working.Eve Systems' tech...
My router has been flashing yellow now since yesterday, I’ve tried unplugging it and plugging it back in, also tried resetting it! When I’ve connected an old BT hub up , it works and I have internet it’s just the wifi key is wrong! So I’ve paid for ...
I need my broadband contract start date - it is not in the section mentioned above, not in any of the available sections.
How do I discover my contract end date? The contract summary says I have a 24 month contract but doesn't give a start or end date.
Hi please can I cancel my broadband asap,, I moved out in February 2023, I did cancel by telephone but it has continued. my account number is ******i have paid the outstanding amount.I hope this will be the last of the broadband service which hasn’t ...
IPSWICH IP3 - Had several outages in the last 24hrs. Some sessions lasting no more than 10 mins, the odd one 45 mins. Windows network reset, router reset, checked for viruses, even went VPN for a while to see if my IP was beeing targeted. Any known p...
Why can I not see my EE broadband plan and transactional fees when I log into my EE account? I can only see plans and fees associated with my mobile contract - not with my broadband.Thanks,Dave
