Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey all,I'm a current EE mobile customer and today received an email about the new EE. In that email it showed the superfast 900mb broadband, which peaked my interest as we're currently with BT but only get 80mb and BT have never said anything about ...
I seem to be getting alot of interference on phone and my broadband especially on my laptop is slower than before. When I have tried to look at my details in the app I can't get anything
How do I cancel my broadband and phone line. My dad is very ill in hospital I haven't got time to spend hours on the phone trying to talk to someone! Our broadband is awful keeps dropping out and buffering. And way to expensive for such a poor servi...
i’ve moved home since the 9th of october and i don’t want to be with your company anymore. my last address was ************** and i’m still getting billed for a service i’m not using. [mod edit: personal details removed from the forum]
Hi can found my account number for my new broadband
Hi all,Does anyone know, if I sign to a EE fast fibre broadband package, will BT/EE install the required fibre from the cabinet on the roadside outside my house, up to my house? And if they do would it be free? I have fibre to the cabinet outside m...
How long after the set up of broadband should I expect the email or text allowing me to claim the free year or norton security?
Hi, asking on behalf of my aunt as I seem to be the family IT person! - she has Plusnet ADSL and BT phoneline and looking to simplify and I'll suggest she goes to EE. Where she lives FTTC and digital voice is only option on EE checker . Am I right in...
