11-08-2023 12:03 PM
Solved! See the answer below or view the solution in context.
15-01-2024 05:00 PM
It’s just my broadband in my house
11-08-2023 02:12 PM
Hi @DorothyD
Welcome to the community.
Do you have a mobile phone? I just use my mobile phone for people to contact me.
Chris
11-08-2023 04:42 PM
@DorothyD you raise a very good point, but there does not appear to be any official advice from EE.
BT Consumer is the only part of the BT Group that offers a migration to Digital voice, so perhaps those that want to keep a landline and number will be offered migration to them.
Others with sufficient technical knowledge may move their landline to a VOIP provider, but it needs to be carefully planned as moving the number can result in a cease of the broadband.
People with alarms or home care systems will need to work out what they will do when the PSTN is switched off.
OFCOM do have a helpful page which does give useful information. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/future-of-landline-calls
Hope this helps.
19-08-2023 10:58 AM - edited 19-08-2023 10:59 AM
As already well mentioned in previous posts, you have a few options when pstn lines get cut off in Dec 2025.
Assuming here you are with EE for both your broadband and landline currently.
As @Christopher_G says, you can completely forget about landlines and just use mobile phones instead and just pay for broadband only
Mobile sim deals for unlimited calls and data make this a much cheaper option than still paying EE for landline and calls package.
The other option, as @Mustrum mentions is to go with EE and their new Digital Home Phone service.
This is just being released to the general public by EE, so you might need to contact EE directly to find out more about it if needed.
https://ee.co.uk/help/home-phone/getting-started/introducing-digital-home-phone
However, with myself being a BT user, EE new Digital Home Phone is just the exact same thing as BT Digital Voice.
So, if you had your landline still through BT, you could look at getting BT Digital Voice through BT.
https://www.bt.com/broadband/digital-voice
You would get either two Essential Digital Phones or one Advanced Digital Phone for free if you are a BT customer.
Hopefully, EE match this with their equivalent Digital Home Phone and not charge customers for the phones.
Alternatively, again as @Mustrum mentions, you can look at using another ISP for Voice over Internet Protocol (VoIP).
However, although this route could potentially be a lot cheaper, unless you know what you are doing, then you can end up losing broadband when requesting your existing number be ported over.
With moving landline from BT or EE for example to another VoIP provider, you can request to port over your existing number, however once that happens, your broadband will be ended.
"...if you’re switching to a VoIP service you need to bear in mind that your phone will often be used to provide your internet connection too. Porting the number will therefore lead to the line being ceased, and your broadband cut off too."
You also need to keep both your exisiting provider and new provider in use whilst swapping to another provider, this will be so you only cease your existing provider once the number porting has been successful and you don't cancel too soon, ending up with no number and no broadband.
Also, other VoIP providers will be cheaper, however they might not provide the same services and security as BT or EE do.
Or they will increase their charges, sometimes almost double, after your new customer contract period is over.
Like with near my parents, they have a privately funded company installing fibre in their street and claiming to be much cheaper than BT full fibre and phone prices.
The con there is that they are for new customers for 12 or 24 months, then they put those new customers on normal prices which are much higher than BT own standard prices.
You have until Dec 2025 until landlines are turned off so that they can be digital.
Therefore you have plenty of time to do your own research and get help if you need it.
If you are on BT for landline, you will get, or you might already have had, a letter about a month before your area is ready for BT Digital Voice and how to swap over to it.
With EE, you might just have to order through their website to see if you are eligible for their Digital Home Phone.
15-01-2024 05:00 PM
It’s just my broadband in my house
15-01-2024 05:05 PM
Can someone see how long I have left with my broadband that’s all I have