Broadband & Landline

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EE Hub firmware versions

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.   Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...

James_B by EE Community Manager
  • 3862 Views
  • 0 replies
  • 7 Helpful

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 5485 Views
  • 25 replies
  • 19 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 9444 Views
  • 42 replies
  • 28 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 48675 Views
  • 2 replies
  • 11 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 95423 Views
  • 11 replies
  • 12 Helpful

Port Forwarding

Trying to open different port to different home ipstrying to get these ips 192.168.1.76, 192.168.1.240, 192.168.1.232 to port forward all of these port 443, 22, 8080, 80, 2022so i can access out side my network for my home serverTrying to open port 4...

Wifi

does anyone know how you set up the WiFi timer on selected devices, I’m sure it’s been advised on tv ?? 

Tanita by Visitor
  • 467 Views
  • 1 replies
  • 0 Helpful

Best for gaming - worst more like

So we have upgraded from BT gfast to EE 900 and it seems to be a huge mistake.The smarthub plus is a pile of junk. Xbox via LAN cable and WIFI are both restricted NAT with uPNP failing.Network latency on lan cable is 5 times HIGHER than wifi.And a ga...

MandG by Visitor
  • 770 Views
  • 1 replies
  • 0 Helpful

1.6GB New EE slow and below speed guarantee

HeyMy 1.6GB service was working fine for about 5 days however has now slipped down to 600MB and this is the same speed that the supper line are picked up when testing my line and when I check the speed via the EE speed checker (see attached).I have t...

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svsaunders by Established Contributor
  • 1888 Views
  • 2 replies
  • 0 Helpful

Re: Help

I cannot ring out so giving me a number to ring is pointless. how do i get my account open?????