Hey guys,
I bought the 1.6 Gbps EE Broadband package today online. I put an install date of the 19th of February, but I got a text message saying it would be the 2nd of February, which is not what I selected on the form.
I rang EE and they said that I had to take the package out again over the phone.
I went through the whole process of taking the contract out again with the advisor, making sure to say I want an installation date of the 19th of February, but I got a text message that says the install date is the 5th of February! I told the advisor on the phone, and they said this is normal and my install date will definitely be what I picked.
Can someone confirm if this is the correct process? I don’t want to waste an Openreach engineer’s time because I won’t have moved into the property by then.
It’s a 1.6 Gbps package so I assume they’ll need to replace the modem, but I don’t understand why the installation date keeps being incorrect.
Any advice is appreciated!
