The EE Community

Apply to have a mobile phone mast installed

Hi,  Wanting to find out how a small business would go about appyling to have a phone mast installed on private land?   

Forgotten Pass code

My daughter has changed her password code and can’t remember it is there anyway to get into the phone without doing a reset as she doesn’t want to loose all her photos

Fiber to the cabinet

HiDo EE still do this as when i try to search Broadband deals it just gives me Full Fibre broadband deals. I only do basic online stuff so don't really need Full fibre & FTTC is less hassle i guess.Thanks

Sim

Notification problem my wife gets this Notification EE is active you are helping

My wife gets this annoying notification EE is active you are helping us improve your network ee may log but can't stop it recurring how can she stop it

Sudden unexpected termination charges

I recently had an email from EE inviting me to an early upgrade to WiFi 7 in March 2025. It also said upgrading pre 31/3/25 avoided any annual price increase until April 2026. My fibre broadband at the time was excellent but as I was ‘invited’ I upgr...

Trying to unblock phone

So I go on the website and press on unblock my phone which then takes me to the page where I type in my imei number, I type it all in successfully then press unlock my phone only for it to redirect me to the first page I started. What am I doing wron...

Migrated to EE Broadband, when will I get my new hub?

Recently migrated from BT FTTC to EE FTTC Service.  I’ve had the emails that the migration is complete, using my existing BT hub, and the service is live. When will my new EE hub arrive?

Cyber security

I am trying to activate my cyber security but when i click on activate it states theres a problem and to try again any ideas