Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Extreme low internet after 6 weeks of inactivity.
Hoping someone can help. Got a new printer, exact same model as my old one (canon pixma) but am unable to set up wifi using the WPS, the router doesnt seem to be able to "find" the printer. All my devices are connected to the network ok, it just won...
My Direct Debit was returned and I'm planning to pay it today, do I need to manually pay it or will they attempt to take it automatically again?
Hello EE Community and Experts,I'm facing a perplexing issue that's stumping even seasoned IT professionals, and I'm hoping your collective wisdom can offer some direction. Here's the rundown:The Symptoms:1. Network Crash Timing: My network experien...
Does EE offer a battery backup for their FTTP offering so phones and other IP connected kit can continue to work in a powercut? I'd be interested in any experience that people have?ThanksChris
Anyone knows how can look up my account number? Nothing on the app or website if call stuck in same loop need account number or land-line. Don't know any of it. Any number actually someone pick up the phone???
Hello i need please help i like to open contract
Where can I find my broadband end date
Has anyone else noticed that their EE Smart Hub showing multiple firmware updates in the last 7-10 days? I only noticed as my router has rebooted multiple times, as shown in the attached log below.I am aware that there was a serious exploit out in th...
I have two mobile contracts and fibre through EE I have reported numerous occasions that my broadband goes off when it rains every since installation. I have waited on three occasions for engineers to arrive only to have them cancel after hours of wa...
