Installation

[familygrist2024]

I have a question on installation of my broadband. I'm currently Virgin customer, and when teh Virgin cable was originally installed, virgin laid a conduit tube under my driveway/garden from the road that goes under my front door and straight into a cupboard under my stairs (where broadband lives). I am assuming the EE engineer will be able to use this same conduit as I do not want cables running through my hallway... Can anyone confirm BT/EE will be able to do this? 

[BrendonH]

They will install it where you want it. They won't use the virgin media cables as tht is not part of their network

[familygrist2024]

Thanks Brendon - specifically I need to know will they be able to use the same conduit as I think its the only way of getting cables in under the house without drilling holes and having cables running through my hallway!    

[BrendonH]

That is something you will need to talk to the installer about.

Give EE a call and discuss this before ordering.

[familygrist2024]

I think I'll speak directly to them. We still have two week cooling off cancellation. thx again 

[XRaySpeX]

If you've ordered Full Fibre (FTTP) there'll be a box fixed to the outside wall & a box fixed to the inside wall (the ONT) & a hole drilled thro' the wall between them.

[Mustrum]

@familygrist2024   Openreach have a handy guide for what to expect when they install fibre.  There are limits where the fibre modem (ONT) can be installed, but if you use a good quality LAN cable ideally CAT5e/6 or better, you can have the router in a more convenient position.

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist