Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 1233 Views
  • 18 replies
  • 13 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 4114 Views
  • 13 replies
  • 13 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47761 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 93445 Views
  • 11 replies
  • 12 Helpful

Bind IP to MAC Address in Smart Router Manager

Hi all,I'm trying to do exactly what the subject says. I have a PC that I like to use as a server for game servers/files/jellyfin/whatever, and I am trying to wake it remotely from outside my LAN. This involves binding the MAC address of the machine ...

JaayB by Visitor
  • 971 Views
  • 1 replies
  • 1 Helpful

New router set up

I tried setting up my new router this morning, but it keeps flashing aqua. Have tried turning off router, checking cables and resetting. Still no connection. Any ideas what could be wrong?

Juleslyn by Investigator
  • 609 Views
  • 5 replies
  • 2 Helpful

Home internet

HelloWe have very slow (1 to 1.8 Mbps) landline internet for the last 15 years, despite promises from Openreach to upgrade to superfast we still do not have a date when we could get faster speeds as we live out in a rural area.So my question is can I...

Camey999 by Investigator
  • 509 Views
  • 2 replies
  • 1 Helpful