Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve taken out my ee wifi disc and tried using it again after some time and when I try to turn it on there’s just a purple light and stays on and turns off randomly and then turns back on after some time and it’s like that for hours. I’ve tried facto...
HelloWe have very slow (1 to 1.8 Mbps) landline internet for the last 15 years, despite promises from Openreach to upgrade to superfast we still do not have a date when we could get faster speeds as we live out in a rural area.So my question is can I...
Hi Guys - bit of an odd set of circumstances preventing me from swapping out a smart hub. I can log onto the smart hub and see my BB username but not the BB password (quite righty obscured for security reasons). When i look at the help sections my us...
I’m currently with EE for mobile (SIM only plan, 24m contract coming to an end in September). Our contract with our broadband provider ends in August, and I’d be looking to move to EE for broadband as well as take out an additional SIM for my partner...
OK so I'm trying to set up access control but ever time I save anything nothing is actually saved. Ie there something I'm doing wrong?
I connected to EE broadband 7 days ago with an estimated speed of 53-73 mbps guaranteed 46.5 mbps. While I know that in the first 10 days its gonna be unstable and speed variable, after 7 days to be stable at 3.7 mbps - same as its been the entire ti...
Hello,Just a quick thing - we currently have a Fibre Plus plan and we have an EE Smart Hub router - the house isn't fully covered from a wireless point of view and we've been looking into the practicalities of increasing house coverageWe're aware tha...
Been getting very poor wifi of late. Is there something a little more detailed than the status checker to find out why? Post code ZE29LE
Why have you taken 2 payments this month.
