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Ee broadband new account number

Bexter56
Valued Contributor
Valued Contributor

‎13-02-2024 04:49 PM

I  decided to change my EE broadband/landline to just EE broadband.

The new went live today.. different account number that isn't recognised on the EE app. 

My question is if they are different account numbers when does the old one stop and when does the landline disconnect?

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11 REPLIES 11
XRaySpeX
Grand Master
Grand Master

‎13-02-2024 05:03 PM

@Bexter56 : Which EE BB product did you switch to?

Did you give your old landline no. to be used to host your new BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Bexter56
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎13-02-2024 05:11 PM

I've signed up for fibre 36 essentials

I just said I no longer wanted a landline, couldn't see the point of paying for it when I didn't use it

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XRaySpeX
Grand Master
Grand Master
In response to Bexter56

‎13-02-2024 05:13 PM

That Full Fibre 36?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Bexter56
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎13-02-2024 05:22 PM

I don't know. It just says fibre is 36 essentials/ smart hub plus on pre contract 

I plugged the new hub into day as I had a text to say it had been activated 

I've swapped from EE broadband/landline to EE . 

I can only see my old account on myee

 

 

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XRaySpeX
Grand Master
Grand Master
In response to Bexter56

‎13-02-2024 05:37 PM - edited ‎13-02-2024 05:38 PM

I think you're on New EE BB "Fibre Without Landline". That still uses a copper landline to host the BB (as it was before) but you don't get a landline no.

Did you supply your old landline no. as part of your order?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Bexter56
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎13-02-2024 05:40 PM

That's correct I'm still on copper wire.

I can't remember supplying my old landline number. I called EE and a lady did it for me. 

I just said I know longer needed a landline 

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XRaySpeX
Grand Master
Grand Master
In response to Bexter56

‎13-02-2024 05:48 PM

They would have used your existing landline, as you no longer wanted voice services, to carry the BB.

In any case you should stop paying for the landline from when you switched.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Bexter56
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎13-02-2024 05:58 PM

Ok that makes sense. 

Only activited new hub today. 

Do you know when my old broadband /landline package will stop as it's still showing as active ?

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XRaySpeX
Grand Master
Grand Master
In response to Bexter56

‎13-02-2024 06:07 PM

Should stop at same time. You can't have more than 1 BB connection over the same landline. Can you tell which you're on from how it acts? I don't suppose you can. The SH+ router will act the same on either.

It's just a matter of EE a/c's. Many New EE BB users are having issues with them. Just wait to your next bill(s) & see how EE are accounting for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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