Let's update a little...
- Guides on 150 insist, that ONT is in Fault, and the Engineer needs to check it, and eventually replace it...
I made them make a note, as will be beneficial, if the engineer has a replacement spare ONT with him, to avoid the need to go back and forward if replacement will be needed.
Guessing, Guides don't get my sarcastic note, as also would be fine, if the engineer has his own screwdriver 🙂
To explain: when the original engineer arrived back in December, to swap my 1 GiG ONT to Multi-Gig ONT, he showed up just with ONT in his hands 🙂 and seems to be surprised, as the original ONT is behind the enclosure, closed by screw 🙂
- One of the Guides insisted, as there is no way, how they could possibly "push the right profile" to ONT or HUB, as per my request, and tried to tell me, as this already happens.
If such a thing happens, this involves a period of offline, whilst HUB needs to be restarted, and needs 24 hours to get trough at most, but usually happens much quicker...
Obviously, nothing like this happened, and my HUB showed connected times in line with my own power cycling it, as instructed by Guides only...
- One of the Guides insisted, as there is nothing to be done, whilst my order was never finished and there is 2 pending orders.
- Another Guide, of the respective department was able to "cancel" these orders.
In fact, she pushed them through and then canceled them...
My estimated bill for the next period now shows 3 times higher amount, in line of:
1) existing service
2) first pending order
3) second pending order
This will be probably fun 🙂 later, but ANOTHER one Guide from Billing promised myself, as they will take care of it, and I will be for sure not charged triple amount 🙂
- ANOTHER Guide (I lost count of them) decided to use Video Link, to show them my setup to diagnose problems...
I guess, she quite was confused by it 🙂 especially when I went down the cables from EE hub, to my SEVERAL TP-Link OMADA devices (Router, Controller, POE Switch, Ordinary managed Switch), where we stop "tour de cables" :)))) and likely do not continue to other devices, like APs etc 🙂
She tried to blame on "too many devices are connected" and this might cause troubles:))))))
Excuse me? I have "busiest Home broadband" or whatever You choose to call 1.6 Gbps product FOR A REASON 🙂 and such, I believe, my up to 70 devices on the network should not be issue:))))
However, I was prepared for it, and tested DIRECT my OMADA router to ONT, and.. .ups, 1.6 Gbps down, NO PROBLEM AT ALL...
From which point, she ADMIT, as HUB will be issue, whilst direct connection to ONT is unaffected (how much I setup only IPV4, whilst still unsure about correct IPV6 settings - main reason why I using EE HUB as modem).
She push new settings (see above, I was repeatedly told as nothing like that is possible :)))) to the ONT and HUB, effectively RE-initialize the line again...
And just to be on the safe side, in case, as new setting (re-initialization) will not help, whilst HUB "might be faulty", she promised to despatch new EE SHP (2023) SH31B to swap devices.
She kept the engineer visit, in case, it will not help either...
AND...
My connection is back at normal speeds... speed to the HUB is 1692 Mbps at a moment, a few hours (approx 10) after we spoke and pushed settings through the network...
Conclusion: HUB after FW update failed to adapt the correct settings, and whilst an easy solution for this exists, SEVERAL EE GUIDES refused to do so... Most likely, I will receive today new HUB, and will need to replace the existing one, plus cancel the engineer visit eventually.
Absolute waste of my time with incompetent Guides, who refused to acknowledge problems troubleshooting to the point, as HUB was eliminated as only one faulty element in chain without doubt, and refused to push re-initialization through. Good hour and half yesterday on the 150 line or on call-back . What a mess...
