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Joffie7
Explorer

‎14-02-2024 06:42 PM

I can’t see my broadband details in my ee app? Can’t add it or nothing. Why?

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4 REPLIES 4
Mustrum
EE Community Star
EE Community Star

‎14-02-2024 06:50 PM

@Joffie7   If you use a browser on a Laptop/PC and log into MYEE you can add it there.

The App is for mobile products, unless it has changed since last I looked.

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XRaySpeX
EE Community Star
EE Community Star
In response to Mustrum

‎14-02-2024 07:08 PM

@Mustrum wrote:

The App is for mobile products, unless it has changed since last I looked.

It has! The EE app includes Manage WiFi Controls (which I never seen mentioned for the online EE) which all the hoo-ha is about in the New EE BB community.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Joffie7
Explorer
In response to Mustrum

‎14-02-2024 07:22 PM

Just been on to phone to them and they said I have to link it on my phone first as I was on my iPad and I’ve done that but all details are correct and it’s says it’s wrong and now have to wait 15 minutes before I can try again 

 

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Mustrum
EE Community Star
EE Community Star
In response to XRaySpeX

‎14-02-2024 08:22 PM

@XRaySpeX wrote:

It has! The EE app includes Manage WiFi Controls (which I never seen mentioned for the online EE) which all the hoo-ha is about in the New EE BB community.

Thanks for that. Well I had another look, and it looks very similar to MYY on my laptop, although no Manage WiFi controls, but then I don't have one of the new routers, and if I click on the shop it comes up with an error.

Still look!

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