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Direct debit payments

Bexter56
Valued Contributor
Valued Contributor

‎15-02-2024 10:23 AM

I've just  upgraded my EE broadband and set up a new direct debit. £31.99

The broadband went live on the 13th of February. 

But they have taken another payment today (15feb) for old EE broadband, a different direct debit £46.94

Should I cancel that direct debit?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎15-02-2024 01:21 PM

@Bexter56  Why did you setup a new DD you upgraded so the adjustment will be made to the original DD.     You need to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Bexter56
Valued Contributor
Valued Contributor
In response to Chris_B

‎15-02-2024 01:50 PM

When I upgraded over the phone they  did it at ee

0 Helpful
Bexter56
Valued Contributor
Valued Contributor

‎15-02-2024 01:52 PM

I had a new router delivered, and EE asked for bank details and sent DD . All done over the phone 

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