Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
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Set up smart hub plus and downloaded we app the app told me it need to download/update some software and could take 20 mins to 1hr fair enough the progress bar eventually got all the way to the end after a 1hr and then said it failed to update/down...
I have been with EE since the early days of the internet when the connection was by dial up! Over the past few weeks I have noticed my connection really slowing down. Have just called EE to be advised I’m still on a very old plan and my internet sp...
Can someone ring me about my bill
Does anyone know whether the most recently announced tv box pro will be capable later of supporting Freely (via software update only) once Freely launches next year?
Hi. Switched everything over from BT. This has NOT been a smooth process unfortunately. Still 2 entirely separate companies as far as I can tell which has made this all a huge hassle. Current problem is I still have an active BT account due to the fa...
I noticed my Dropbox uploads were slow, so I did some digging. I have a couple of tools that show me the upload speed for each connected service. Although my line tests at ~8Mbps (via an online tool, or direct from the router's built-in test), no ser...
Hi,Can anyone tell me the minimum speed guarantees for Fibre max 300? I seem to recall a long time ago it was in the product pages of the main site but ee.co.uk is very difficult to use and extract info from.ThanksDac
Wanted to check if anyone has experienced the following issue.I am on a G.Fast broadband connection where I am usually able to achieve download speeds of 150 Mbps and upload speeds of 30 Mbps. My main PC is connected directly to the EE Smart Router w...
Hello has anyone been having issues with the broadband because i pay for super fast fibre and constantly the WiFi signal keeps going down sometimes for 5 minutes sometimes for over a hour especially when it's raining heavily outside what do I do i do...
