Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have moved from BT to EE. I know they are now the same but do I continue to use my BT wi-fi login or should I have a new EE one
I've just upgraded my EE broadband and set up a new direct debit. £31.99The broadband went live on the 13th of February. But they have taken another payment today (15feb) for old EE broadband, a different direct debit £46.94Should I cancel that dire...
I can’t see my broadband details in my ee app? Can’t add it or nothing. Why?
I have had EE broadband for ages now and really struggle with the service reaching the back bedroom and garden of a standard 3 bedroom semi property. The internet comes in through the front of the property. I purchased a booster plugged into the kit...
How do you get a better deal on broadband coming to an end on contract had a Vodafone sales man phone me but was hopping ee would offer deal
Hi I'd just like some clarification, I was on phone to 150 earlier trying to upgrade my broadband to fibre apparently I'm on ee legacy and cannot early upgrade to the new ee fibre system that is the same price as the bt option but better but I can't ...
Funny how you keep saying the best broadband and signal dat yet but there seems to be more problems with your services then any other you have more problems with your app more problems with signal
Hi all, Can anyone tell me why EE don't tell people on the phone when they are upgrading that the new 'SMART HUB 3' isn't as smart as it says on the tin?After having the shiny new box plugged in for my 1.6G fibre connection, I no longer have access t...
Tried all the obvious. Re start/reset router.Discoonected and re connected all devices.Router light is on and working as normal. All devices say connected without internet.Had this problem 2 days now.And yes the bill is up to date. Thanks
I decided to change my EE broadband/landline to just EE broadband.The new went live today.. different account number that isn't recognised on the EE app. My question is if they are different account numbers when does the old one stop and when does t...
