Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I am new to all this do u go live when the engineer comes out
Why is my Internet not working
HiI have just switched to EE FF500 from my BT 50meg copper.download speed is spot on and around 500MB, However my upload speed has not changed and still hitting 10MB out of the advertised 73MB which seems to me to be the bare minimum. Just wondering ...
Hi I’m moving over to ee and I’ve received my boxes for broadband but not received my tv box when will that come
Read moreRead moreHi engineer just been he digested I need a new router Hi engineer just been he digested I need a new router
This is not a ranting post against EE. I have had EE phones for years, and even transferred all my business phones to EE. For mobiles, nobody can touch EE.Unfortunately, my experience with home broadband has been woeful. I moved house to a quite rura...
Hi. I missed the engineer who was meant to come to install my broadband. How do I rebook an appointment?
Hello there,I wonder if anyone can help me.I have just had Full Fibre Broadband gigabit installed at my home in London and I have the Digital Voice Service as part of my contract.The problem is the the broadband is working well but the Digital Voice ...
i am so fed up with EE and their uncaring attitude. I recently received a letter stating if I don't contact them within days, EE will definitely disconnect!! I have done nothing but contact EE with letters, emails, phone.. agreement can't be sorted...
I've recently moved from BT to EE (900mbps). I've noticed when looking at the settings on the new hub, it is still using the username "[email protected]". Is this correct, I assumed that EE would have a different username than the BT one?I'm ...
