Not recognised

[Bexter56]

I've been sent a link to create a new ID 

And I've tried link a product

But every time it comes up unrecognised account.😒

Any ideas?

[Bexter56]

I've been sent a link to set up new ID for new EE BB package but it won't recognise my account. 

I can't link it, I can't access new account. I've called but it's sheer madness. 

I stayed with EE so everything would be easy , but I can't manage account, see bills etc

Let me know if you have a solution 

[Bexter56]

I can't get an eeid  for my account. 

I did have a link sent to me but it didn't recognise my account number 

I can't access it. Can't see my bills. 

Yet emails came through my email linked to old EE broadband. 

At my wits end with it

[XRaySpeX]

As you've seen this is a common issue but none of us users know the answer. It's a glitch in EE systems that only EE can fix.