Post here to ask/answer questions around home broadband and landline
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now in the early stages of rolling out a fi...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, our broadband has been very unstable since yesterday evening, even before the storm came in.The hub seems to connect well and doesn't seem to disconnect from the network, but it keeps cutting out connections on various devices including mobile ph...
Hi, I am trying to replace the EE hub with my own router, but coming across issues doing so. I am using the Mercusys MR90X router.I can connect the new router to the EE hub itself via the WAN port, and this does work, however I then have two wifi net...
My Broadband & Phone is up for renewal we have ADSL 72mb and to be honest the router i(black one) sub-par always has been to the point i had to get a second router to get a better signal..getting better speeds! tried all the channels etc still slow s...
How do I change password for broadband wifi don't want my neighbour using it anymore
hi ya a engineer come out last Friday and he thinks I need a new internet box Many thanks Emma Chapman primmer
Keep losing signal on mobile phone or calls keep cutting off
Hello would you help me to check my current account detail please. When will the contract be finished?Thanks
Hi my broadband is down and the router is red
Hi I need it PPOE Username and password I can't find them anywhere and I can't find an email to contact customer services
Hi so received a email saying I had missed a payment.I have recently moved house but just moved the broadband to the new house All of the direct debit payments were coming out as normal every month and now they are saying that I have missed a payment...
