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BB and Phone disconnected

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YvonneTaylor1
Visitor

‎05-10-2026 06:11 PM

Help - I am currently on hold to EE customer service trying to speak to someone 38 minutes so far. My mum is in her 80’s with dementia and is bedbound. She has carers 4 times a day and they have advised her service has been disconnected. She has no dial tone. Does anyone know how I can get help. Her care alarm is connected to her phone how can I get someone to help?

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XRaySpeX
EE Community Star
EE Community Star

‎05-10-2026 07:36 PM

Let her Text HELP to 66033 from a mobile registered to her EE a/c to get EE to test the line & see what needs doing.

Or Try calling EE CS on the Freephone no.(Opt 1) in my sig. 

I assume her BB is in her name. So you cannot handle it for her unless she previously nominated you to speak on her behalf.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎05-10-2026 07:36 PM

Let her Text HELP to 66033 from a mobile registered to her EE a/c to get EE to test the line & see what needs doing.

Or Try calling EE CS on the Freephone no.(Opt 1) in my sig. 

I assume her BB is in her name. So you cannot handle it for her unless she previously nominated you to speak on her behalf.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP