Hi , Firstly I am very hard of hearing so I'm not good on the phone . text please.
It was a few months ago in August last year , I had received a text message about a package will be posted to your home with a new router and to follow to the instructions how to set this up .I was waiting many weeks and still had not receive any package and I still kept getting the same messages . A BT van arrived one day , (hoping this was now being sorted) and the gentlemen was sat in the van talking on his mobile nearly an hour , I was patiently waiting to talk to him when he had finished chatting on the mobile to see if he was coming in to recheck the broadband setup and explain about we have not received the new router package . I had just gone to make a cup of tea and he was gone !
I have always had this Netgear router box for my broadband and home line connections, and now nearly every time i want to watch or change over its stays no internet connections try again. I have followed the unplug plug from the wall and wait few second and then re-plug in this does work , but I'm annoyed that I have to keep on doing this. I would be very grateful if this can be checked and updated if required a free install brand -new box.
I received your letter January about the increase £1.95 a month and currently paying £24.81 monthly. I would still like to continue with EE broadband .
Please can you let me know and send someone out via a date arranged email or text to have a look and check if its requires a new box anything wrong with the connections. Many thanks
Regards Mrs Charlotte Brownlee
