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Wifi controls

Kris2022
Visitor

‎12-02-2024 07:35 AM

hi

 

just got the new router and wifi controls but when i go on to use the feature via the ee app it says somethings gone wrong its our fault not yours, and then back to the previous screen. Iv deleted the app and then reinstalled it but no change 

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎12-02-2024 12:50 PM - edited ‎12-02-2024 12:50 PM

You're not alone! Many users are reporting issues with the EE app's WiFi Controls.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
monitorcurve
Established Contributor
Established Contributor

‎12-02-2024 02:25 PM

That's normal, the app is complete trash, it will tell you things like you're not connected to your broadband right now so can't manage Wifi Controls when you are clearly connected. You'll see green loading spinners constantly and parts of the app it fails to load all the time.

0 Helpful