Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by EE Knowledge Specialist
  • 2064 Views
  • 21 replies
  • 13 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 4878 Views
  • 21 replies
  • 15 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 47932 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 93862 Views
  • 11 replies
  • 12 Helpful

Broad

What is going on with ee anyone no? Am aying nearly 50 pound a mounth i cant even get on it half the time come on ee your better than this because weve never had a problem until now am very disopeted 

Resolved! Cost

HelloCan anyone tell me how much it would roughly cost to move my Openreach modem to another room?Thank you.

Old EE broadband rates and deals

I need to find out what rates and deals were available at 21st August 2024 for EE broadband services.The reason is that my mother who is 87 and doesn't know much about tech or broadband,  went to an EE shop to get a new broadband deal. At the shop sh...

Resolved! cancelled, return EE router?

Hi, I spoke to a nice young man Aaron on 0800 number and he said no further action required after we bundled VIRGIN Tivo with Virgin broadband and landline for elderly mother. The website says we need to return the router. Do we need to do that?

Only getting half speed BB on one of my 2 PC's

I've just switched to EE and at the same time upgraded my BB speed to 900mbps, I have 2 PC's on wired connection but when I run a speedtest one of them gets 900+ as the download speed and the other only half of that. I've tried all of the suggestions...

Broadband and Streaming Issues

Hi all,Wondering if anyone can help.We’ve been with EE broadband for over 2 years but in the last 6-8 months the broadband has been awful. It started on our TV, we can’t stream, it buffers constantly and cuts out every 5-10 minutes. We thought it was...