Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45323 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88181 Views
  • 11 replies
  • 12 Helpful

BT to EE terrible service since migration

Is there a common problem that since being forcibly moved from BT every evening the Connection to stream is terrible and I have to reboot as the EE APP spots the connection ’can be improved’ every night? Never happened with BT.Have an ultrafast (alle...

MilkyBT by Explorer
  • 175 Views
  • 6 replies
  • 0 Helpful

EE Broadband APP WifI Controls not working

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I ...

Mart30 by Explorer
  • 26697 Views
  • 351 replies
  • 108 Helpful

Recurring WiFi 7 issues

Having had my 1.6gbps service with EE for 6 months now, I'm largely disappointed with it and wish I'd made more of a fuss at the start when I was experiencing issues. With hindsight, I should have exited the contract but now I'm stuck. I have various...

ben_flugel by Established Contributor
  • 854 Views
  • 26 replies
  • 7 Helpful

Costs of when I was forced to move from BT to EE.

Hi I keep getting informed that I can upgrade my broadband early but not downgrade. This grinds me as when I was told by BT 18 months ago I was forced to take the higher package at 82 pounds a month. BT scammed me and stated before we heard about EE ...

Fluster by Explorer
  • 102 Views
  • 2 replies
  • 1 Helpful

Transferred broadband account from PlusNet

I have been transferred and my details were incorrect ie phone number and email address approximately 4 months ago and had no end of trouble since.  I couldn’t pass security questions on phone, receive a bill, had to guess what I owed each month and ...

Resolved! Where do I pay cancellation charges for broadband?

Hi,I have recently moved abroad and have cancelled my broadband account with EE. I called them on the 5th to have it cancelled. As I was still in contract, I was told that I needed to pay cancellation charges as well as the services for 30 days after...

wq711 by Investigator
  • 130 Views
  • 3 replies
  • 1 Helpful

Resolved! 24/7 help?

I have woken up this morning to countless emails about opening a new broadband account, direct debit details, engineer details etc I have not opened this account and do not wish to have this etc. the help centre say to report straight away by calling...

EWatt by Visitor
  • 109 Views
  • 3 replies
  • 1 Helpful