Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, just received my first broadband bill from EE and it doesn't show the £2.00 monthly discount incentive that Plusnet offered in their special deal to get members to transfer onto EE Full Fibre.It seems the EE sales team know nothing about it ac...
I started the Uswitch process from Virgin Media to EE 900Mb full fibre Broadband, all was going well, router arrived for the cable installation on 9th June. I received an email this morning saying the switch has been cancelled? I have not authorised ...
I currently have 2 x wifi extenders which work well and i have just signed up for a new contract. I need to send the kit back (wifi6) and get it replaced with Wifi7 kit.question is will i get 2 wifi 7 extenders to replace the 2 x wifi6 extenders I cu...
hi. I have just placed a new order after my initial contract expired.It only gave the same speeds and roughly same price as before, even after I had waited to see if there was any other speeds or options i could have after being out of contract. Sadl...
I'm getting really frustrated with EE in the west lothian area, Broadband keeps dropping, disconnecting from Ring cameras and security cameras.If this happens again, I will be cancelling and going back to BT !!
This option is now available for me on the EE app and the ability to add EE TV at long last.To renew BB, I seem to have 2 options. Re-grade to the Ultimate 1.6gbps plan or add TV to my existing BB plan which is the Made for Gamers Plan. Xbox Game Pas...
Hi All, I've done some scouring across the forum but can't see anything that covers my situation, so hoping one of you will know! I had Openreach out today to install FTTP, they installed the ONT, junction box etc but have been unable to run the fibr...
It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...
Whenever I logon to the EE website and try to access broadband deals all I get is “Sorry, looks like a technical error. Please call us on 0800 956 6000 and we’ll try to get things sorted”.from what I can tell, I am not alone in having this issue and ...
I had to accept being booted off Plusnet onto EE to retain my home phone. The switch-over mostly went smoothly BUT - sod's law - my principal desktop workstation won't connect.8 devices (two android phones, two android tablets, two Windows 10 laptops...
