Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I am due to renew my broadband and phone package, first time doing so with EE. The renewal process and options seem relatively straightforward, until I click the continue button to which I am then asked to select an installation booking slot for a...
My 97 year old mother’s router is just flashing orange. Have tried switching off and removing plug for 3 minutes and also doing a reset with the same result. Cannot use my mobile to phone EE on 03301231105 as they only then want to communicate by tex...
Hi,I've recently moved to EE Full Fibre Gigabit and I'm having some strange problems since installing the new EE hub. I'd be interested to know if anyone else has experienced anything similar or has found a solution.The actual broadband speed appears...
I transferred over to EE from BT ON 31st July 2026 and had an issue with not being able to manage my Broadband on the App. It has taken until today 14th September 2026 to finally have the issue resolved. I spoke with quite a few people during this ti...
Can anyone tell me how I can connect my 2.4 ghz Garmin Sat Nav to my 5 ghz EE Wifi?
Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...
Copia y pega este completo I want to make a complaint about a £59.17 Direct Debit payment taken from my bank account on 2 September 2026. Lloyds shows the payment as “RETURNED DD” and shows £59.17 as returned, but I have not received the money back ...
From time to time a Reward Card - maybe as much as £150 - is offered as part of a new customer sign-up to EE - e.g. when clicking through a comparison site. Unlike refunds of early exit fees these do work if coming from another BT group ISP.Sometimes...
Router model : SH32BPackage : 1ghzProblem : Wifi is causing intermittent lag spikes over 1000ms with request timed out message.First I should explain I'm computer literate in terms of network engineering and how to fix this kind of issue so I have a...
I need to cancel the broadband and TV because I don't need it my partner already get internet I NEED HELP TO CANCEL IT PLEASE THANK YOU
