Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi , I’m getting my new broadband from EE starting tomorrow. I’ve got the hub plugged in , in order to go live. Do I switch it on tonight and leave it to connect tomorrow? Or do u wait until tomorrow?
I have two Home Phone devises which should connect to the hub using the home router's WiFi . Only one of these instruments is connecting the other has an error message "no link to the hub" and does not list a means of registering the phone. How do i...
I’ve just started a new job was wondering if could get a extension on paying my bill
Hi, I have lost the card out the back of my router with password's etc on it. Where can i find them?ThanksClaire
This is probably going to a fairly niche issue but i have discovered thay i am unable to access a specifc website by either my mobile phone or home braodband. The website is www.darkhorizons.com.There is nothing remotely controvercial about it as it...
I recently moved into a three-storey terrace house and my broadband is struggling to reach the attic. What are my options to help with this please? Preferable affordable and not overly complicated.
Hello, recently me and my partner have moved property and we purchased EE broadband 2 weeks prior to moving in as we knew there was going to be a delay with the activation date. fast forward to today and our activation date was yesterday, although no...
Hi EE or anyone?I've recently been forced to down grade from g.fast to ADSL VDSL (80Mb) given no other options exist yet and I've just spent the day sorting out my network post migration.On my journey I discovered this insanity: https://community.ee....
It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...
Although it's hard to be certain about what's going on, I've noticed the following a couple of times -After 5-6 days of the hub left running, when a PC is next started it's no longer given an IPv6 address / DNS - as can be seen in Windows network in...
