Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I have been having trouble with my broadband for a little while, i thought it might be because i am using WIFI so had a electrician come out and fit ethernet cables to each room. I am still having issues, mainly with Youtube where it looks to be t...
Hi I noticed last night - new firmware r4.26.1-R-1860948-PROD-83002 on the EE hub 6 plus….Anyone know what this update adds/ fixes ….?As only reason I knew is 1/ I had a Netgear WiFi extender which disconnected & has/had lost its connection to the hu...
I stream music in my kitchen using a B&O speaker but it would stop streaming for no apparent reason. I upgraded to WiFi 7 in the hope this would resolve the issue but it didn’t. After much thought and discussion the technicians decided the issue woul...
Ports closed externally despite a valid mapping.Posting here as I understand this is a known issue and the place it gets escalated to engineers.Setup: EE FTTP, Smart Hub 7 Pro. (Mesh system in AP mode behind it; the hub is the sole router.)Problem: P...
My new EE router was installed in March and has dropped the WIFI signal 3 times in the last 2 weeks, necessitating a reboot each time. This means that the burglar alarm and security cameras also go off line. This is very unhelpful if I am not at home...
I'm trying to set up port forwarding on my hub for my NAS, I've watched many videos and blogs. And trawled the forums here... But for the life of me it will not work.Just says port is closed on port checker websites..
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
No EE/BT internet at all, still on orange blinking light since 8pm so over 2 hours when I've only just upgraded and another at least 15 people on my 'village talk' are having the same issue, do we have an estimated time in which it might be fixed. We...
Hi everyone,I’m looking for advice on how to correct the broadband address shown on my EE account.My broadband was originally with BT. I previously lived at an old address, then moved to my current address. I have since transferred from BT to EE, and...
I've been trying to open specific ports on my EE Smart Hub, using a TP-Link RE700X range extender. My setup is identical to my previous router, but now the ports won't open. I’ve manually configured them in the EE Hub and in Windows Firewall, set up ...
