Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've just switched to EE and at the same time upgraded my BB speed to 900mbps, I have 2 PC's on wired connection but when I run a speedtest one of them gets 900+ as the download speed and the other only half of that. I've tried all of the suggestions...
Hi all,Wondering if anyone can help.We’ve been with EE broadband for over 2 years but in the last 6-8 months the broadband has been awful. It started on our TV, we can’t stream, it buffers constantly and cuts out every 5-10 minutes. We thought it was...
Hi all, Posting this in case anyone has seen something similar or can point me in the right direction. I have another work colleague who is also on EE and is having the same problem. On my work laptop, DNS queries for domains which don't exist in pu...
HiIs anyone's broadband not working in the Staines area?Just messaged EE and they say there is an issue in my local.They are hoping to have it back up and running soon but not until tomorrow at 00.45am which is no good for tonight. They must of know...
Evening AllMy household seems to be running into a requent problem with audio calls. If you are using an android device and you make a Wifi Call, whatsapp, viber, etc, the other persons audio will cut out every few words making it impossible to actua...
regularly checking the status of the account/order I noticed thisin track your orders, it is showingWiFi Extender 7 Pro DeviceSmart Hub 7 Pro and WiFi Extender 7 ProSmart Hub 7 Proif we go by that, it is saying we have 2 hubs and 2 extenders, we only...
Hello. I was offered a great broadband deal with EE and the advisor said they'd handle everything. I have sky TV and broadband. I'm keeping sky TV but switching to EE broadband. I was told EE would cover any early termination fees for the sky broadba...
I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a nu...
Are there any known problems with the EE smart hub wifi? Since joining EE I've noticed that the 5 ghz connection becomes unstable and after a while the 5 ghz network becomes unstable and my devices have periodic disconnects. I can see on my PC that...
Just throwing this out there, we have our own solution. My wife's HP laptop was fine until the recent router firmware update (~26/05/26) but is now showing "device [mac address] connected" every 6 to 7 seconds in the router logs. The machine appears ...
