Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, having a real problem with my smart hub plus.Had multiple visits from openreach for over a month for them to say today that there is no problem from the line between cabinet and my property, they says the problems with the router. On my 2nd route...
Good afternoon Set up my home job and connected mobile and tablets without any issue but can’t connect my laptop or Alexa ? tried the generation 4&2 versions but both say no internet found.saw some posts about complicated things to try but any chance...
I am having full fibre installed next month. The Openreach email I received says you need a double socket for the ONT and router. Unfortunately all my double sockets are on the other side of the room and it will be difficult and expensive to put in m...
How do I do change of address
unbelievable i've received the equipment but cant set it up through disability and trying to contact EE is a secret that nobody knows so I say EE are the worst EVER
No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent...
I am having an odd issue with the FortiClient VPN that my work uses. I have used it in other jobs before, but since I am back on EE and BT, it is constantly disconnecting from the Europe server. Is this an issue specifically with BT consumer connecti...
I have sky glass and was previously on Bt internet. That was great. I’m now on ee although I didn’t ask to be. The service is absolutely awful. The tv freezes and the definition is appalling. Any ideas ?
BT broadband to EE 1.6gbpsWhat a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended ...
In the process of switching to EE as the current new customer 900 speed offer is pretty good. After choosing an activation date a little way off, I've tried navigating to Manage -> Orders -> Track Order -> Change Activation Date but always get a page...
