Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
EE mobile internet is working however, broadband is not, stopped working at 1:58AM and still down
My broadband and internet has just stopped working why
I’m trying to connect in the extended Wi-Fi but I can’t not finish it
Since both the app and site is down for what I guess is planned maintenance with zero notification, and we can’t even access our online bills how on earth are we supposed to contact customer service????? Is there a magic number for them? I have broad...
2.4GHZ or 5G? I have a Smart Hub 30A ....... is this 5G?
So I recently switched my full fibre broadband from Plusnet to EE. My service went live on 02/03/26 and i paid my first bill on 11/03/26. 2 days before this, on 09/03/26 I received an email from EE saying my broadband bill would be going up? I expec...
I just upgraded to 500 core a few days ago, and every time I've done a speed test, it's around the 180-210 mbps mark The same speed i was already getting before i upgraded, is there a problem or does it take a few days for the router to update?
We were originally with BT whole system with 4 Wi-Fi extender discs , one of which was hard wired to BT. We had this system for over 5 years, with upwards of 50 devices running . We had endless problems as the extenders when off line . Then we came a...
Hi,I have just moved in to a new house and have set up EE for broadband. I am unable to manage the wifi controls in the app. It is stuck on updating the hub but when I go back it states its unable to download the update.Anyone know why this is? It's ...
