Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45327 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88188 Views
  • 11 replies
  • 12 Helpful

Switch from BT to EE with 23months of Contract left

Hi all,I was ordering an iPhone the other day and to sweeten it, EE reckoned they could beat my current BT Broadband price to make the contract easier to burden. I pay £36.99/m on BT for 35mbps (max my line can handle due to other circumstances) and ...

Oweeennnn by Investigator
  • 1782 Views
  • 6 replies
  • 2 Helpful

New 900mbs broadband poor performance

Hi I had the 900/110 broadband package installed today and it’s performing very poorly. The speed varies wildly between 35-380 download and 9-90 upload . One of my devices is connected directly to the router and the best I could get from that was 90...

VWhiteaide by Valued Contributor
  • 2590 Views
  • 62 replies
  • 18 Helpful

Landline

Hi, can anyone tell me how to get a landline. When I first got my ee broadband I decided to remove my landline but now I want it back, this is proving more difficult than I thought. Has anyone managed to get landline on its own.Thanks x

Signal - lack of

My fibre optic broadband has a terrible signal. Keeps going down regularly. I use it for a mobile, p.c., and t.v. my TV is currently running under 2 mbs. When I complained months ago, apparently there was a fault in the line somewhere outside. When t...

Smart devices bypassing disc

I received my new smart router and wifi discs yesterday. I’ve managed to connect all the smart devices in the house but they are all connecting to the router instead of the closer disc despite having a ‘poor’ connection to the router. Oddly enough al...

Alza by Investigator
  • 577 Views
  • 5 replies
  • 2 Helpful

Missing Equipment

On the 6th Sept I orderedFiber + broadband without landlineSmart WiFi  services and equipmentWe received a contract summary but nothing we can use to track our shipment.

LadiMo by Investigator
  • 476 Views
  • 7 replies
  • 1 Helpful