Missing Equipment

LadiMo · ‎10-09-2022

On the 6th Sept I ordered

Fiber + broadband without landline

Smart WiFi services and equipment

We received a contract summary but nothing we can use to track our shipment.

Chris_B · ‎10-09-2022

@LadiMo try THIS

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

LadiMo · ‎10-09-2022

I didn’t receive an order number just a copy of the contract.

Lisa

Leanne_T · ‎10-09-2022

Hi @LadiMo

If you give us a call on 0800 079 8586 our broadband care team will get this looked into for you.

Leanne.

Mustrum · ‎10-09-2022

EE does not provide shipping information for the broadband router, it is normally sent via Royal Mail a few days before your service is due to go live.

XRaySpeX · ‎10-09-2022

Have you looked in your MyEE for BB at Orders & Track an order & Track your Broadband Equipment ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

LadiMo · ‎11-09-2022

This is all I get

MANAGE YOUR HOME BROADBAND ONLINE
Start managing your account online now. Just add your home broadband to My EE. You'll need your landline number OR account number to do this.
ADD HOME BROADBAND ><>

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NOT GOT AN ACCOUNT NUMBER?
Your account's probably still being set up. When it's ready, we'll email you the details. Once that's done, you can manage your home broadband in My EE.

Leanne_T · ‎11-09-2022

Hi @LadiMo

Please give our broadband care team a call on 0800 079 8586 and the team will look into this for you.

Leanne.