My broadband is not working will you pls send engineer back to the exchange as h

[annroberts72]

You web site keeps asking for billing ref or phone number dont have either ask me for something i know or tell me where to find it as i am paperless and cant look at my bloody bill dip**bleep**s

[Mustrum]

You may well be paperless, but EE would have sent you the info on email.

But as this is a community forum, we have no idea who you are, even if we could send an engineer to the exchange.

They are shut now, but a call to the Broadband Care team in the morning will hopefully get you back on line. But please do take a little time and help the team with some more detailed information.

Is your phone line working, what lights are on the router, have you tried switching it off and on again would be a start.

[XRaySpeX]

Have you called CS on the Freephone no. (Opt. 3) in my sig? That's the place for BB queries within EE. They will ID you from your name & addy.

Have you look at Your bills under your online MyEE for BB?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What makes you think your issue lies at the exchange? It won't be if you're on Fibre BB.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[annroberts72]

Had exactly same prob last time not only that it was working on sunday egineer went to upgrade now not working not rocket science reallySent from my Galaxy

[Leanne_T]

Hi @annroberts72

If you give us a call on 0800 079 8586 and the team will help you with the information. 

Leanne.