Another company is trying to take over my broadband shell Energy I never agreed

[Ja1966]

I got a letter yesterday with a router from shell Energy, stating thank you for signing up to shell Energy. That’s just it I didn’t sign up with shell Energy and never would, I am quite happy with my re broadband. Because of the position of my house I don’t get a signal from any other company like 02,Vodafone, giff gaff or any other company I get my signal with ee and I am quite happy with this. What can I do to stop this nonsense as me or my husband haven’t signed up to shell Energy broadband. Is it just a matter of ignoring them.?

[Leanne_T]

Hi @Ja1996

Please call us on 0800 079 8586 and the team will check your account and let you know if this letter is incorrect.

Leanne.

[Northerner]

Hi @Ja1966 

Is the name on the box you received you? 

If not it seems it was sent to the wrong address. You are best off speaking to shell.

Thanks 

[XRaySpeX]

In which case you should have got a letter from EE saying someone else is trying to take over your line & giving you 10 days to reply & refuse it being taken over. Best to check this out with CS.

[XRaySpeX]

Shell Energy are naughty peeps. Recently they added themselves as a supplier to my credit record when I've never been with them but was once many years ago with a firm that later went bust & Shell took them over long after I'd already gone. Shows what a shambles their records are in. I had to raise a formal complaint with Shell & it took them about 3 months to remove themselves from my credit record.