Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I've spent a whole day trying every combination I can find online and nothing is working. I have an EE 7 Pro Hub and 3 x externders. Been working fine for many months, but stopped working when I turned on the compatable wifi. All 3 extenders b...
So we currently have a Smart Hub Plus which is fine to be fair but as we've got a few WiFi 7 compatible devices in the household now I've decided that I'm going to buy a Smart Hub Pro on the grey market as such. I fully understand EE won't give me an...
Hi i work from home and was having broadband installed yesterday but apparently they will need to lop trees in an ajoining property which could take a few weeks to sort so currently having to use my data on phone.can EE provide a temp hot spot router...
How do I disable wifi broadcasting? A basic search said - "To hide the EE WiFi SSIDs, you need to log into your EE Hub Manager by typing 192.168.1.254 in your browser, then go to Advanced Settings and select Wireless. From there, you can disable the ...
I just set up the new smart hub plus, my old Toshiba laptop can’t see it. I understand I have to find compatible Wi-Fi in advanced sertings?I can’t find advanced settings! If I have to log in to an IP address, can that be done on the iPhone?
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
I was moved from: Plusnet to EE last week. I installed the EE app. But it asks me to link the device to see my account. Is that the iPad I use to access the net? Doing that it then asks me for my account number. Which I type in. It then it has a scr...
I have been unable to download bills since April 2026. I now have the new Smart Hub and have had to get a new account number and passwords etc etc. The new system does not recognise my passkey so have to get into the website in a different way. Hav...
I have just upgraded to smart Hub Pro 7This was recommended by EE Home Tech to provide much better WiFi performance, specifically on distance.It was explained that it has 8 antennas and is far superior in performance.It is installed an up & running, ...
