Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I just set up the new smart hub plus, my old Toshiba laptop can’t see it. I understand I have to find compatible Wi-Fi in advanced sertings?I can’t find advanced settings! If I have to log in to an IP address, can that be done on the iPhone?
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
I was moved from: Plusnet to EE last week. I installed the EE app. But it asks me to link the device to see my account. Is that the iPad I use to access the net? Doing that it then asks me for my account number. Which I type in. It then it has a scr...
I have been unable to download bills since April 2026. I now have the new Smart Hub and have had to get a new account number and passwords etc etc. The new system does not recognise my passkey so have to get into the website in a different way. Hav...
I have just upgraded to smart Hub Pro 7This was recommended by EE Home Tech to provide much better WiFi performance, specifically on distance.It was explained that it has 8 antennas and is far superior in performance.It is installed an up & running, ...
Getting increasing frustrated with EE. The past 3 months our TV and Internet is very patchy to say the least.I feel like I am going round in circles unplugging everything, waiting. Even had our aerial upgraded. Being able to watch TV for an hour, the...
Yesterday had City Fibre round to install my new line, new ISP all set up and working perfectly. I did the One Touch Switch and got texts from EE saying how much my final bill would be when I moved, got an email today for my bill which I thought woul...
I live in a new build apartment block in Sheffield. While all residents have full fibre connectivity our reception area is showing as not available on the availability checker and rltge residents would like it down there to feed a courtyard. This is ...
Hi there, I have the EE WiFi 7 Pro router with 2 WiFi 7 Pro extenders, and since the back end of April, the router keeps power cycling itself (re-booting) on a daily basis sometimes twice a day. OpenReach have been out twice and replaced the ONT and ...
Hey,Currently with EE for both broadband and digital landline (using a EE smart hub router)I am planning to keep my EE broadband but move my EE landline service as I want to use a third-party VoIP provider for my landline calls.Can anyone please conf...
