Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I moved from a full fibre BT package to EE 1.6bbps. Nearly three weeks and still not working. EE blame Openreach and vice versa so stuck in the middle. There seems to be no real SLAs by Openreach and EE don't seem to know what Openreach are doing. ...
My Internet is painfully slow to the point that I can't watch anything on Netflix and my Alexa keeps dropping out. I've tried testing my Internet speed on several occasions on the app but all I get is an poor message and to try again later. Any help ...
My question is: have you also been ripped off by EE? I’ve heard about this happening to friends; my parents went through it, and now it’s happening to me! EE "forgets" that a contract has ended and keeps charging for internet service for months on en...
Mostly posting this to vent my frustration...I've been in IT a long time. I bought my first wifi router in 2004. It was okay, not great, wifi devices from the early 2000s were not great by modern standards. As time has gone on I stopped buying my own...
I discovered today that EE are charging my elderly parents( 1 with dementia), the other registered blind £63 a month for broadband and international dialling.The breakdown was £17.50 for the dialling product which should cost them £2.50 for their usa...
Mainly broadband. why when i come back into my house from being out, do i have to connect to my broadband user mainly BT. I started with BT,then it went to EE, and if i want to log in to EE i have to sign in to it and then it says account not recogni...
For the past year everything has been fine, then from a few weeks ago every day or two the broadband would randomly just drop and reconnect, no big deal for me.But for the past four days now the broadband drops at least once every 30-50 minutes often...
Neighbour is thinking of moving to EE and in chatting with them, I pointed out the value of Norton facility we currently have, although their potential package, identical to ours looks a lot cheaper.Do the new packages include Norton facility?Makes ...
I had full fibre about three weeks ago. The EE app worked all that time. The app then updated yesterday and now I can't connect to the hub to see Wi-Fi controls, ect. I contacted EE and they said an update to correct this would be in two weeks. Anyo...
Full fibre worked fine until 3 weeks ago, logged fault told major outage in area but neighbours have no issues Line failed 21-JunEE fix dates keeps moving 22-Jun then 24-Jun , 28-Jun , 29-Jun , 1-Jul ,2-Jul 3-Jul, 6-Jul ,10- Jul and now gone to 1...
