Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,My contract had finished for my BT broadband and I was asked if I wanted to switch to EE. I declined as I was told that I would be charged £10 extra a month for my BT WiFi boosters.A month or so later the choice seems to have been taken out of my ...
After Broadband changed from BT to EE, I tried to setup the WIFI control on the EE app but not successful. It always said my password is not correct and need me to check the password of back of the router. I rechecked many time and I sure I typed it ...
Hi,I'm using the EE Smart Hub Pro (WiFi 7 model) with firmware version r2.64.7-R-1303938-PROD-1.I'm trying to change the DNS settings to use something like Google DNS or Cloudflare, but I can't find any option in the router interface to do this. I've...
HiI have just switched from BT Broadband to EE. They replaced both the main box and my BT booster disc - the latter with a Smart Wifi Plus. However if I turn that on it causes random drop offs of devices upstairs (where the Smart plus box is).If I un...
Hi looking for help I have received new bill that should be £43 and iv had added charges of £30 a partial restriction of £12 and a full restrictions of £18 but iv never been restricted so confused as to where these have come from I’m now £73 in debt ...
I've have just changed over to the EE smart hub and I am now having trouble using the scan to folder function on my printer. I have set this up identically to my Sky router previously, but something seems to be blocking it. I am now thinking this may...
Good morning allJust upgraded to FTTP on Monday and works a treat (900mbps)I upgraded from FTTC & landline for the phoneWhen I log in it shows 2 accounts, FTTP and the FTTC/land line phoneWhen will they switch off the FFTC/landline phone?RegardsJonse...
I have returned my equipment [Mod edit: removed personal details]
I was transferred automatically from BT to EE for broadband. I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99.
An engineer is expected to come today between 8am to 1pm. I have not received any message or email from the engineer saying that they are on their way. I called the actual EE broadband customer service, they said they dont have any information or de...
