Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 381 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46663 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90963 Views
  • 11 replies
  • 12 Helpful

Porting our phone number

BT 'threw us over the wall' to EE last year! I will not go through all the problems we had with that move and this is complicated as We passed the control over to my daughter - we are old and they were affecting their businessSimply the problems were...

Unreliable connection

Hi all, I  changed my wireless password 2 days ago and have had to reconnect my devices using the new password. Some devices don’t recognise the new password whilst those that do now frequently drop off the network. Anyone got any suggestions? I’ve r...

Pez70 by Visitor
  • 9 Views
  • 0 replies
  • 0 Helpful

Unable to log in

Ai nid help to loghin in my account  [Mod edit - Title edited, please don't share your full name on these public forums]

Silvia24 by Explorer
  • 32 Views
  • 4 replies
  • 0 Helpful

Can't connect to Hub Manager

Hey, I have just set up my new EE broadband but to make use of my full set up I need to log in, 192.168.1.254 opens the page with the EE logo and a “spinning wheel” and nothing happens, the page won’t actually open to let me log into admin settings

BradH11 by Investigator
  • 3009 Views
  • 15 replies
  • 9 Helpful

Cancelling Broadband upgrade

My EE broadband contract is coming to an End so i decided to do a renewel online which was for the standard 500mbps which i did on the 02/01/26 then the day after i decided that i really only needed the core 500mbps so i rang EE  to cancel the order ...

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Status Checker Not Working

Hi, I know this has been discussed before many times but I haven't found a solution that works yet.  Whenever I try to use the Broadband Status Checker (not the coverage checker) it always returns "This service isn't working right now".  This is the ...

RogM by Visitor
  • 21 Views
  • 0 replies
  • 0 Helpful

Router flashing purple

I changed from BT to EE back around April 2025. Which has been working fine, but now my internet is working fine, but my BT router is flashing purple. If I reboot my router it goes blue for a few hours and then starts flashing purple again. Any ideas...