Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My Internet is painfully slow to the point that I can't watch anything on Netflix and my Alexa keeps dropping out. I've tried testing my Internet speed on several occasions on the app but all I get is an poor message and to try again later. Any help ...
I had full fibre about three weeks ago. The EE app worked all that time. The app then updated yesterday and now I can't connect to the hub to see Wi-Fi controls, ect. I contacted EE and they said an update to correct this would be in two weeks. Anyo...
Full fibre worked fine until 3 weeks ago, logged fault told major outage in area but neighbours have no issues Line failed 21-JunEE fix dates keeps moving 22-Jun then 24-Jun , 28-Jun , 29-Jun , 1-Jul ,2-Jul 3-Jul, 6-Jul ,10- Jul and now gone to 1...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
Switched to EE broadband this week from BT.. honestly wish i had stayed with BT... internet constantly interrupted & prompts me to EE WiFi page to log in... I work from home I NEED CONSTANT net & I am not getting it. Both my sons PC & my laptop are h...
Mainly broadband. why when i come back into my house from being out, do i have to connect to my broadband user mainly BT. I started with BT,then it went to EE, and if i want to log in to EE i have to sign in to it and then it says account not recogni...
Got this email.(which is legitimate) We wanted to let you know that your contract for the service listed below is coming to an end. To help you plan your next steps, we’ve outlined your options along with our best available offers.Full Fibre 150 Esse...
Hello,I’ve just moved my broadband onto New EE, it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few thing...
Has anyone else lost their internet connection in the last three days? I live in Trumpington, Cambridge and it just seems to be unaccessible.
With Main 2.4 and 5GHz switched off in the dashboard, I noticed on a WiFi analyser app that the SSIDs for the hub had re-appeared.Only compatible 2.4 was meant to be enabled. The main WiFi was still showing as off in the app but confirmed as back on ...
