Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
For the past week, between 7-11PM, my download speed has been very low, between 150-300Mbps. I’ve restarted my ONT, my 3rd party router, I’ve even plugged in my EE router, and the app says I’m receiving below the guaranteed speed of 1.3Gbps.Throughou...
I used to get 1.6Gbps+ all the time, I have all the right equipment that supports that speed, such as 2.5Gb router, switch, WAPs, etc.I used to receive 1.6Gbps download ALL THE TIME, AT ANY TIME, until a few days ago, when my speed has gone down to a...
Hi, looking for abit of help my internet has stopped working and my EE router is stuck with a green light and flashes once ever 20 secs I have phoned EE and they have told me it's the power cable which I can't understand if the router is lite up I ha...
I have the Smart hub, but need to boost range to the rear of my house, any recommendations for what extender to buy? Is there something specific for the smart hub?
Today for no known reason our WiFi disconnected. We did the usual steps to reset and connection was made again which lasted a couple of minutes and disconnected. We have now reset the router and modem multiple times and are still unable to maintain a...
as the title says, the ee wifi hotspot i use is gone. i pay for broadband at home and use the hotspot when i stay with my grandma, which may be for days or weeks, and i rely on it fully whilst im there. after using it for months i have noticed that t...
@ In our family home we have had the same landline number for over 50 years. My brother whilst living at my mums house after my dad died took over the phone account and has had with landline, broadband and mobile. My mum now wants to have the account...
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?
Hi,I already have a broadband connection at one house, but I would like to set up another connection at a different house that we have bought. Is it possible to add a second broadband connection at a different address but linked to the original accou...
