Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
EE's WiFi Security is denying me access to one website that it says might be a host for malicious activity. I know the website, I and have been in touch with the company that own it. They have confirmed that there are no threats on their server and t...
Hi,After coming back from holiday I saw that my router had been updated (giveaway was the option for the beta GUI on the web console). The update seems to have completely broken the usage of the 6Ghz band. When ever one of the 2 laptops or 2 google ...
I'd like to request a firmware feature for the EE Smart Hub 7 Pro.Please add the ability to disable Smart Channel selection on the 5 GHz band and manually select a fixed non-DFS channel (36/40/44/48).I am using a TP-Link Archer C5400X as a WDS wirel...
I've recently joined EE and have their Smart Hub Pro 7 and the Smart Hub 7 Plus Extender. When I was with my previous provider, Wi-Fi calling worked absolutely fine, no problem at all. Ever since switching to EE, Wi-Fi calling doesn't work on any of ...
Hello. I have a Fibre 67 Core package starting on 17th September. I mistakenly selected 'No' to having a current supplier when ordering online.I actually currently have Sky Broadband on my active Openreach line. Sky has already sent me a letter confi...
I use a third-party router for my EE FTTP connection. The router is a GL.iNet Flint 2. The connection drops frequently.My current settings are:Protocol: PPPoEUsername: [email protected]: [empty]MTU: 1492Please give me the correct conf...
I’m in an incredibly frustrating situation. I received some emails from EE earlier this month saying that my service, that I’ve had for 3 years, is up and running. The current status says “ceased” under my account, and now I can see that they are tak...
My Dad's EE connection is now working, his phone is working well and I have talked him through connecting his Facebook Portal to the wifi. This worked well and we had a video call last night.Unfortunately, we couldn't get his laptop working. It's an ...
It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...
You need to improve your service! It’s terrible! And I will not pay another penny towards your WiFi that you are not providing to me! As you are not providing me nothing! It hasn’t worked properly in the last year! I always put off calling you as my ...
