Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My EE internet and phone line are down because of incompetent Open Reach workmen who visited yesterday and left me and seven neighbours disconnected.The advice that EE provide in such situation is...guess what...please contact us by phone or online.W...
I am a returning customer to BT/ Now EE!!was with Sky no issues at all except rising broadband cost.change over activated yesterday two TVs two mobiles one IPad connected (eventually ). I cannot for some reason connect my HO Envy 5530 printer . It is...
Port forwarding has worked flawlessly for a couple years now until a few days ago, then yesterday just outright stopped working.Firmware: r4.26.3-R-1923144-PROD-83002Port forwarding:Can you see me:Device has a caddy webserver running, domains pointin...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
I need to access WiFi for my home.
I recently joined EE broadband full fibre from Sky. I have 2 smart TVs . Hubby watches TV in the living room I go to watch the TV in another room, there is often a problem with the picture either in the living room or the other room, this results in ...
Can anyone tell me what is going on?I was supposed to be connected to fibre on the 22nd of June. It is now the 8th of July, and all I've received is poor excuses.I've just spent over 30 minutes with 150, who could not confirm when I will be connected...
I have been with EE for nearly a year (broadband/TV/landline package) I have had issues from the start broadband always going down many times a day (if for a short while - which is very annoying) tv often buffering whilst trying to watch programmes,...
Ella from Cardiff was excellent today giving advice. We've had repeated problems with the WiFi dropping off, yet every time we've contacted customer services we've been told that the connection was fine (speed tests done etc). One occasion they even...
We’re connected. No connection issues but if we’re sending large emails at home nothing seems to send?
