Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45642 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88863 Views
  • 11 replies
  • 12 Helpful

Resolved! Home Broadband IP Address

I’m thinking about taking out a home broadband package with EE but require a static IP address. Does anyone know if EE broadband has a static IP or uses CGNAT?

Resolved! WiFi 7 Pro Router - Ready to take a mallet to it!

Been on the Busiest Home bundle for nearly a year, with the WiFi 7 router. All has been working well up until the last few months.I have a lot of smart devices, these all connect to the 2.4ghz network, recently (in the last two months) devices random...

Tinbum73 by Established Contributor
  • 533 Views
  • 17 replies
  • 2 Helpful

Resolved! WiFi Smart Hub Pro on non fibre 1.6 deals

Hi All,I'm currently on an EE FTTP 900 connection, but the wifi coverage is poor, my house is solid brick and my current BT discs are dying - does anyone know if I can purchase a smart hub pro 7 and replace my smarthub 6? I'M also waiting for a new p...

Connecting a Smart Hub to a Router

Hi, I have an EE SH31B Smart Hub and I'm trying to connect it up to my Asus TUF Gaming AX3000 V2 router. I have set it all up in the same way I have with previous broadband providers, except the WAN light on my router is red - indicating no internet ...

Hugh33 by Investigator
  • 612 Views
  • 7 replies
  • 1 Helpful

HBB SPEED

Folks, are there any outlook to be improving the line speed in Greenock PA16 Finch Rd, Merlin Rd and Mallard Crescent areas. 32Mb/s is all right but it's easy behind the times when you have 2 kids with PCs, consoles and we all watch Netflix and Disne...

AndyL71 by Visitor
  • 57 Views
  • 1 replies
  • 1 Helpful

How can I find a broadband and telephone bill please?

We've moved to another Internet provider and would like to keep our old telephone number. I subscribed to a Voip provider and set about trying to transfer our old number, as we're still within the 30-day limit. Apparently, I need a recent bill in ord...

gmatkin by Investigator
  • 86 Views
  • 4 replies
  • 0 Helpful