Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My wi-fi cut out suddenly no lights on router, do I need to get s new router? It also kept dropping out periodically
Just moved to EE broadband and digital phone but I cannot get the WiFi to connect between router and my Sky HD+ box. Keeps saying no wireless connection found. Managed to connect Prime Video.
Can someone please help, WiFi controls either don't show on app or they don't work. WiFi enhancer does not load .Setting groups or controls does not work, registered devices do not show. Can't test speed.
My recently acquired EE 'SMART Hub' router (post PlusNet which was free from issues, and IMO a much more useful router) keeps reporting DSL Connection Lost. I tried EE Chat but since there was not an issue at that moment, nothing obvious progressed. ...
Hello,I recently moved house and got EE WiFi installed at the property. Everything seems to connect fine except my phone.I have a google pixel 8, it connects to all WiFi s I have tried except for this one. I have tried everything in WiFi settings, in...
do i wait come to install the ont to tell them were i want it put or do i tell them when the do outside im guessing this from the poll so they will not need to dig
Openreach have delayed my fibre install from 30th Sep to 13th Oct. I'm transferring from PlusNet to EE (to keep a digital phone). Unfortunately this new date is now 4 days after the PlusNet contract is set to end. With two of us working online fr...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
I received an email to say my broadband was changing. Phoned the number and waited nearly 2 hrs for a reply / no response
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
