Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46293 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90131 Views
  • 11 replies
  • 12 Helpful

Broadband

Broadband has just gone down have rest it and nothing is there a issueBarry south wales

Xbox upnp not working on made for gamers bundle

Hello so on Friday Sept 12th we switched to the 1.6gb made for gamers bundle with the smart hub pro. Previously we were with BT. I went to check that my Xbox that’s on a wired connection was fine and I’ve got NAT type moderate and no upnp. Never had ...

New Wi-Fi

Hi has anyone else had re come nocking on there about there Wi-Fi and also send you a new Wi-Fi box and also have someone from full fiver come to your house and install stuff  im just worries that it might not be right, it also doesn’t feel right  js...

Burnzy90 by Investigator
  • 111 Views
  • 8 replies
  • 3 Helpful

Billing

I wish to check my Broadband and TV deal as i was looking to upgrade my broadband and it says i am on 60mbps Fibre 67 essentials which is £31.99 which it stated i was on but my account is showing £ 36.99 a month i just wanted to check

Broadband order cancelled unable to supply property

I renewed my phone contract in August and also signed up for broadband. I was told that I would receive a £20 a month discount for having broadband service on my account as well as my mobile. To cut a long story short, the broadband got cancelled as ...

STEJENT by Established Contributor
  • 69 Views
  • 2 replies
  • 0 Helpful

Resolved! No internet

My Internet went down on Wednesday 23rd November. Had an appointment booked with an engineer but internet came back on. Within minutes of cancelling my appointment, lost internet again and now my new appointment isn't for another 2 days which when yo...

Outage in Staines-upon-Thames

There has been an outage in the Staines-upon-Thames area since the morning of Thursday the 20th. EE has confirmed it, and it still isn’t fixed. Sky broadband is also down, so it looks like an issue with the Openreach backbone. I don’t know why it has...